Customer Service

Return Policy:ELSE LLC would like you to be completely satisfied and happy with your online purchase. Ordering online can be tricky - especially when it comes to purchasing lingerie. We want to love your new lingerie as much as we do. If for some reason you don't, most items can be returned within 30 days from their shipment date for either a refund to the original payment method or for an exchange. Returnly's Instant Credit allows our customers the option to get the right item even before returning the wrong one by either exchanging or placing an order for a new item. If you'd like to place an exchange order or order a new item, you can use the Instant Credit provided after registering your return here. If the credit is not used before the your return is delivered and processed, a refund to the original payment method will be issued. Else Lingerie Americas LLC reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges. Refunds will be issued within 10-15 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.Returns from US : $10 for each package independent of the order size & value.International Returns calculated by our international shipper depending on location.ELSE LLC does not accept any exchanges. Items can be purchased again, and can be returned if orders are eligible to the criteria mentioned below

• Returned within 30 days from original ship date
• Has not been WORN, ALTERED OR WASHED
• Remains in original packaging with all tags attached
• We do not accept returns on UNDERWEAR, SWIM, BODYSUITS if the hygienic slip is removed
• No refunds will be issued for merchandise on SALE

Exception: Los Angeles customers can make their return from Else Melrose Store at no additional charge independent from order value.Else Lingerie Americas LLC reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.Refunds will be issued within 10-15 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.Please start your return hereto learn more about returns.elselingeriePlease send an email to customerservice@elselingerie.com for all other inquiries.Shipping Policy:Our order processing takes about 1-3 days before shipment. However, delay may occur due to seasonality (4-5 days). We thank you for your patience.ELSE applies the following shipping rates for these destinations:ELSE applies the following shipping rates:

• All US shipments: Free shipping on orders over $250. All orders below $250 will be a flat shipping charge of $10.
• All non-US shipments: Free shipping on orders over $250. Shipping for orders under $250 will be calculated at checkout.

All ELSE orders are being processed in Los Angeles, CA or Istanbul, where companies warehouses are located.On occasion, an order may be split and shipped from multiple locations in the event our main warehouse does not have an item in stock that is available elsewhere in the company.ELSE Lingerie Americas LLC is using one of the special courier companies and allows the client to choose the service at check out, at their convenience. (UPS, DHL)All product prices displayed are exclusive of all taxes, duties or VAT. The recipient is responsible for paying these taxes, duties, or VAT upon delivery. ELSE ships all international orders on a DDU (Delivered, Duties Unpaid) basis.We kindly don’t accept any order cancellations once an order is dispatched or received at the customs point of the destination country. If a shipment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at destination at recipient’s responsibility.

Customer Service

Return Policy:ELSE LLC would like you to be completely satisfied and happy with your online purchase. Ordering online can be tricky - especially when it comes to purchasing lingerie. We want to love your new lingerie as much as we do. If for some reason you don't, most items can be returned within 30 days from their shipment date for either a refund to the original payment method or for an exchange. Returnly's Instant Credit allows our customers the option to get the right item even before returning the wrong one by either exchanging or placing an order for a new item. If you'd like to place an exchange order or order a new item, you can use the Instant Credit provided after registering your return here. If the credit is not used before the your return is delivered and processed, a refund to the original payment method will be issued. Else Lingerie Americas LLC reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges. Refunds will be issued within 10-15 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.Returns from US : $10 for each package independent of the order size & value.International Returns calculated by our international shipper depending on location.ELSE LLC does not accept any exchanges. Items can be purchased again, and can be returned if orders are eligible to the criteria mentioned below

• Returned within 30 days from original ship date
• Has not been WORN, ALTERED OR WASHED
• Remains in original packaging with all tags attached
• We do not accept returns on UNDERWEAR, SWIM, BODYSUITS if the hygienic slip is removed
• No refunds will be issued for merchandise on SALE

Exception: Los Angeles customers can make their return from Else Melrose Store at no additional charge independent from order value.Else Lingerie Americas LLC reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.Refunds will be issued within 10-15 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.Please start your return hereto learn more about returns.elselingeriePlease send an email to customerservice@elselingerie.com for all other inquiries.Shipping Policy:Our order processing takes about 1-3 days before shipment. However, delay may occur due to seasonality (4-5 days). We thank you for your patience.ELSE applies the following shipping rates for these destinations:ELSE applies the following shipping rates:

• All US shipments: Free shipping on orders over $250. All orders below $250 will be a flat shipping charge of $10.
• All non-US shipments: Free shipping on orders over $250. Shipping for orders under $250 will be calculated at checkout.

All ELSE orders are being processed in Los Angeles, CA or Istanbul, where companies warehouses are located.On occasion, an order may be split and shipped from multiple locations in the event our main warehouse does not have an item in stock that is available elsewhere in the company.ELSE Lingerie Americas LLC is using one of the special courier companies and allows the client to choose the service at check out, at their convenience. (UPS, DHL)All product prices displayed are exclusive of all taxes, duties or VAT. The recipient is responsible for paying these taxes, duties, or VAT upon delivery. ELSE ships all international orders on a DDU (Delivered, Duties Unpaid) basis.We kindly don’t accept any order cancellations once an order is dispatched or received at the customs point of the destination country. If a shipment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at destination at recipient’s responsibility.